Risk Management Education

Risk Management Education

Louisiana Lecture I - The Patient Perception Priority: Communication, Compliance and Claims

Description: In 2015 the Institute of Medicine (IOM) issued an extensive report on the nature and prevention of diagnostic error entitled “Improving Diagnosis in Healthcare.” The definition of medical error was changed to include patient communications. The IOM report was consistent with other studies showing the strong association of communications with the most costly of medical mistakes in malpractice claims: diagnostic error. Patient communications determine patient understanding and perceptions of medical care received and treatment compliance. The important patient perception of care has been addressed by the government in the form of a survey entitled the “Consumer Assessment of Healthcare Providers and Systems.” This practice rating method has been added to the new 2017 MACRA Quality Payment Program (QPP) Merit Based Incentive Payment System (MIPS) as a Quality measure.  Patient perception of care which is associated with diagnostic error, medical harm and claims is now being measured for treatment quality and physician payments. This lecture addresses the correlation of patient opinion and quality of care including how failed patient communications and poor patient involvement lead to diagnostic error, medical adverse events and malpractice claims.  Important areas of patient perception in the CAHPS survey will be discussed with recommendations on improving patient communication and involvement. Attendees will be able to implement methods to improve patient involvement and perceptions with better understanding and compliance leading to decreased diagnostic error and reduction of malpractice claims.


Disclosure: Dr. Rhea and planning committee members have no relevant financial relationships to disclose.
Presenter: Kenneth E. Rhea, M.D., FASHRM 
Note: Pre-registration is not required, but is encouraged. 


LAMMICO is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
LAMMICO designates this Live activity for a maximum of one (1) AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


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Past Events:

06/14/2018
Touro Infirmary (Foucher Room)
New Orleans

06/07/2018
E. Brent Dufreche Building, North Oaks Medical Center (ODC Conference Room A)
Hammond

05/07/2018
Best Western Inn Conference Center (Camellia/Wisteria Room)
Alexandria

05/03/2018
Wyndham Garden (Magnolia Room)
Shreveport

05/02/2018
Wyndham Garden (Magnolia Room)
Shreveport

04/26/2018
River Oaks Event Center (Tuscany Rooms)
Lafayette

04/25/2018
River Oaks Event Center (Napoleon Room)
Lafayette

04/19/2018
Reeves Uptown Catering (Large Conference Room)
Lake Charles

04/11/2018
St. Francis Medical Center (Main Auditorium)
Monroe

03/20/2018
Crowne Plaza (Cypress Room #1)
Baton Rouge

03/15/2018
Thibodaux Regional Medical Center
Thibodaux

03/08/2018
St. Tammany Parish Hospital (Mandeville/Covington Room)
Covington

02/23/2018
East Jefferson General Hospital (Esplanade I Room)
Metairie

02/22/2018
East Jefferson General Hospital (Esplanade I Room)
Metairie

02/06/2018
West Jefferson Medical Center (Fonseca Auditorium)
Marrero