As is the case in any emergency, it’s best practice for a hospital or facility to have established a strong business continuity plan. Unplanned Information Technology (IT) system downtime can throw your organization for a loop. Even in the most commonplace IT outage, simple mathematical calculations previously managed on workplace computers can become onerous for healthcare staff that has grown accustomed to relying on modern technology.
From registration to discharge, an IT outage at a facility can negatively impact patient perception of care if hospital staff is struggling to regain their workflow footing. LAMMICO reminds policyholders to plan and train for IT downtime in the same manner you might conduct fire drills – with advance risk assessments, contingency planning, and sometimes even simulations to better arm your staff for a real outage.
Click here to access hyperlinks to a self-assessment guide from the Office of the National Coordinator for Health Information Technology (ONC) and other valuable resources to augment contingency planning for your organization.